Appointment Cancellation Policy
Luxe Aesthetic Center is committed to providing all of our patients with exceptional care. No-shows, late shows and cancellations prevent another patient from being seen. We understand that sometimes schedules adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations. We would like to remind you of our policies regarding missed appointments.
Cancellation of an Appointment
In order to be respectful of the needs of other patients, please be courteous and call Luxe Aesthetic Center promptly if you are unable to show up for an appointment. Our healthcare providers & aestheticians want to be available for your needs and the needs of all our patients. When a patient does not show up for a scheduled appointment, another patient loses the opportunity to be seen.
How to Cancel Your Appointment
To cancel your appointment, please call (714)970-9100. If you do not reach the receptionist, you may leave a detailed message on our voice mail. If you would like to reschedule your appointment, please leave your name and telephone number. We will return your call promptly.
Late Cancellations: A cancellation is considered to be late when the appointment is cancelled without a 24 hour advance notice. Less than 24 hour notice will result in a charge equal to 50% of the reserved service amount.
No Show Policy: A "no show" is a patient who misses an appointment without cancelling it. A failure to be present at the time of a scheduled appointment will be recorded in the patient's chart as a "no show". This includes arriving 15 minutes after your scheduled appointment time. "No shows" will be charged 50% of the reserved service amount.
Aesthetician, Exilis Skin Tightening, and C02 Fractional Laser Services
Aesthetician, Exilis Skin Tightening, and C02 Fractional laser services must be held with a credit card and/or treatment deposit. These services not cancelled 24 hours in advance will be charged 50% of the reserved service amount, or result in the loss of appointment deposit amount. A credit card "HOLD" transaction maybe made on your credit card to reserve the appointment time.
Thank you for being a valued patient and for your understanding and cooperation as we institute our appointment cancellation policy. This policy will enable us to open otherwise unused appointments to better serve the needs of all our patients.